Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

User Rights

Your Rights

Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion of data that is no longer needed, or review of certain processing decisions. We may ask for information needed to verify your identity before acting on a request.

Available rights may vary depending on the nature of the data and applicable law.

Requests

How to Make a Request

To submit a privacy request, use the contact details in this policy and describe the data or issue involved. We may need supporting information to locate records and confirm that the request is authorized.

Requests are handled after identity and scope are confirmed.

Data Retention

We retain personal data for as long as needed to manage inquiries, complete cleaning projects, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where feasible.

Records are kept only for the period needed for service, accounting, and legal purposes.

Policy Updates

Policy Changes

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.

We review this policy when our practices or legal obligations change.

01 · Collection

Data We Collect

We may collect identification and contact details, property and access information, service preferences, appointment details, communication records, payment-related information, and any photos or notes you choose to provide for scope review. Where relevant, we also process basic technical data such as device or browser information and site interaction records.

The categories of data collected depend on the service request and the information needed to assess the property.

02 · Sources

How We Collect Data

We receive data directly from you when you make an inquiry, request a quote, book an appointment, or communicate with us. We may also obtain information from property condition photos, messages, and records generated by our website, forms, and booking workflow.

Information comes from direct submissions, booking steps, and limited technical records created during site use.

03 · Cookies

Cookies We Use

We may use session cookies, persistent cookies, and similar technologies for site operation, form handling, preference storage, and traffic analysis. These tools help us maintain security, remember basic settings, and understand how the site is used.

Cookie use is limited to standard website functions and basic performance support.

04 · Controls

Cookie Controls

You may manage cookies through your browser controls, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. Some site functions may not work properly if certain cookies are disabled.

Browser settings and similar tools can be used to limit or clear cookies.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, prepare custom quotes, review property scope and access details, schedule and carry out cleaning visits, confirm completion handover, process payments, maintain records, improve site performance, and meet legal or accounting obligations. We may also use limited technical data to secure the website and troubleshoot issues.

Processing is tied to the service relationship, website operation, and compliance needs.

02 · Sharing

Service Providers

We may share personal data with service providers that help us host the website, manage communications, process payments, store records, or support scheduling and administration. These parties may use the data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational recipients are limited to providers that support the website or service workflow.

03 · Legal basis

Legal Disclosures

We may disclose personal data when required by law, court order, regulatory process, or other lawful request. We may also share information to protect our rights, investigate misuse, or respond to claims involving our services.

Legal disclosures are limited to what is necessary to comply with a valid request or obligation.

Privacy email

feedback@spotjobpuzzleparcel.click

Telephone

+57 321 3474210

Mailing address

Calle 148 104 12, Bosques de San Jorge Bogotá

Privacy contact

Use the contact details below for privacy questions, data requests, or policy concerns.